Claims
Visit our Make a Claim page if you have an urgent home insurance claim.
Taking on a lodger
Our guide explains what questions you must ask before taking on a lodger and if you're covered.
Happy lodging
Renting out your home
All you need to know about renting your home and if it’s right for you.
Get informed
12 common Christmas claims
We've listed 12 of the most common types of accidents and incidents we deal with over the Christmas period.
Learn more
Calculating rebuild costs
Explaining why we ask for your rebuild costs if you take out buildings insurance and what it means.
Work out costs
Things which invalidate your home insurance
It's important to read your policy book and know what invalidates your insurance.
Don't get caught out
What's escape of water?
What escape of water means, how to spot it, what we can cover and how to claim for it.
What it isInsurance explained
Airbnb host insurance
We discuss host insurance: what it is, how it works, if you need it.
Read our guide
Christmas and celebrations cover
Decide if you need extra cover for Christmas and any other celebrations you have planned.
Relax and unwind
Insurance for thatched houses
Thatched homes are unique and sought-after, but you may need specific cover if you own one.
Get covered
Tenants insurance for students
Our guide ensures you have the right cover level before you move away to university.
Get uni-ready
Bicycle insurance guide
Our jargon-free bike insurance guide answers your common questions.
Protect your wheels
What's accidental damage cover?
See how accidental damage cover protects you against the unexpected.
How it works
Insurance for timber-framed buildings
Timber-framed buildings have their own risks, and you may need specific cover.
Find out more here
Family Legal Protection (FLP): how it works
FLP covers you for legal costs and advice. It’s a good add-on option for all-round cover.
What it does
How freezer cover works
We discuss how our contents insurance can keep your freezer (and your food) nice and cool.
How it works
A guide to Boiler Emergency Cover
You can count on someone else to fix your boiler if it has a total failure.
Fix your boiler issues
Tree damage and insurance
What should you do if a neighbourhood tree is encroaching on your property? Read on to find out.
What to do
Personal possessions and leaving home
Explaining if your possessions are covered outside the home, including high-risk items.
Keep them covered
Unoccupied home insurance: how to protect your empty house
Keeping your house insured if it's left empty for a while.
Keep it secure
Insuring an underpinned house
We'll ask if your house is underpinned when taking out a policy, but what does it mean?
We explain
Jewellery and engagement ring insurance
Here, we explain how to protect your precious items from theft, damage and loss.
The cover you need
Insurance if you work from home
You need the right cover level if you run a business or work from home.
Are you covered?
How much contents insurance will I need?
Telling you what level of contents insurance you'll need to keep your home covered.
Get the right coverPreventing and reacting to claims
Best home security gadgets
We list our recommended home security alarms to deter burglars and other crime.
Protect your home
Flood RE, explained
We explain how Flood RE allows us to provide more affordable insurance to at-risk flood areas.
How it works
Preventing common claims
We list three of the most common home insurance claims and how to prevent them.
Stay prepared
What to do after a house fire
Learn how to prevent and recover from a catastrophic house fire with our step-by-step guide.
Learn how
Subsidence, explained
Subsidence is an issue that can seriously damage your home, but it's often misunderstood.
How to spot it
Gas leaks: what to do and who to call
Guidance on what to do if you have a gas leak - what to do, who to call and how to stay safe.
Keep safe
What to do if your house floods
Here's how to make an insurance claim if flooding impacts your home.
The next steps
Oil central heating: a guide
What oil central heating is, how it works, its risk and how it can impact your insurance.
Our guidePolicy books
We always recommend getting familiar with your policy book.